Privacy Policy

1. Introduction

Eltita Properties (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect through our website and mobile app, why we collect it, and how we protect it.

2. Information We Collect

• Account details: full name, email address, phone number and password.
• Profile details: gender, date of birth, occupation, workplace and next of kin information.
• Verification documents: identification and supporting documents you upload for KYC.
• Transaction data: reservations, payment plans, payments, receipts and refunds.
• Technical data: device type, browser, and usage analytics used to improve the platform.

3. How We Use Your Information

• To create and manage your account and land ownership records.
• To process payments, issue receipts and track installment plans.
• To verify your identity and comply with legal obligations.
• To contact you about your plan, payments, site visits and important notices.
• To improve the security, performance and features of the platform.

4. Payment Information

Card and mobile money details are processed by our licensed payment partner. Eltita Properties does not store your full card or mobile money credentials on its servers.

5. Sharing of Information

We do not sell your personal information. We share it only with our payment provider, legal and land registration authorities where required, and service providers who help us operate the platform under confidentiality obligations.

6. Data Security

All traffic is encrypted over HTTPS, access to records is restricted by role-based permissions, and documents are stored in private, access-controlled storage.

7. Data Retention

We keep your records for as long as your account is active and thereafter for the period required by Ghanaian law and for the enforcement of land ownership records.

8. Your Rights

You may access, correct or request deletion of your personal data, and withdraw marketing consent at any time, by contacting info@eltitaproperties.com. Certain records tied to ownership and financial compliance may be retained where the law requires.

9. Cookies

We use essential cookies and local storage to keep you signed in, remember your referral link, and measure usage. You may clear these through your browser at any time.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date above will always show the latest version.

11. Contact Us

Questions about this policy? Email info@eltitaproperties.com or call +233-59-994-0600. Our office is at Adjirigano, Otano Junction.